About Turks and Caicos Islands Telecommunications Commission

About Turks and Caicos Islands Telecommunications Commission
The TCTC is an independent regulatory body, which was created by the Telecommunications Ordinance, 2004, and is responsible for the regulation and the licensing of all the Telecommunications service providers and the users of the radio spectrum in the Turks and Caicos Islands. This includes fixed line operators, broadcasting station transmitters, internet Service Providers and mobile telephone operators.

 

Vision

Every Turks and Caicos Islands citizens will have available – at reasonable cost and without discrimination – rapid, efficient, national and international telecommunication services.

Mission

Our mission is to ensure that all consumers and businesses in the Turks and Caicos Islands have access to quality telecommunications services, at reasonable rates, in a full competitive marketplace. We will continue to work at improving the sector performance so that the economy will achieve growth, increased employment opportunities, revenue inflows and a vibrant telecommunication industry.

Turks & Caicos Telecommunications Commission Officers

The Commission comprises up to 5 members, all of whom are appointed by the Ministry responsible for Telecommunications, with the approval of H.E. The Governor. It also employs the following staff:

TCI Telecommunications Commission Organizational Chart

Turks and Caicos Islands Telecommunication Commission Organization Chart

Commissioners:

Clayton BeenChairman
Delleriece HallMember
Lerone InghamMember
Lacal PalmerMember
Chalsyana MissickMember
Althea S. Malcolm BeenPermanent Secretary

Staff:

Kenva Williams

Director General

Russell Gardiner

Director of Technology

Wilbert Harvey

Legal Advisor

Romard Palmer

Finance Manager

Kathleen Morris

Office Manager

Kino Williams

Telecommunications Engineer

Roechelle Gardiner

Senior Accountant Officer

Shirlene Robinson

Complaints Officer

Christal Landy

Board Secretary

Message from the Chairman

Let me start by saying, I am delighted to be appointed as Chairman of the Telecommunications Commission since April 1, 2020. As a former Commissioner some ten years ago, I had the distinct privilege of serving during the early periods after the telecom market was liberalized. Looking back, I can say without a doubt that many of the milestones that were envisioned for the sector at that time were achieved. As the incoming Chairman, my initiative is to continue to build upon the foundation of work that has been laid, and to devise new strategies and policies that will usher in the next generation of telecommunications networks and services.

Although the financial year-end for 2019/2020 has concluded before my appointment, I wish to give credit to the Commissioners, staff, and previous Chairman, Mr. Pedro Ariza, who charted the 2019/2020 financial year. In reviewing the annual and audited financial reports, it is evident that the Commission is governed by sound fiscal management principles, which is imperative to its success and function in regulating a vibrant telecommunications industry. As the 2019-2020 financial year ended with many accomplishments and activities, COVID-19 has delayed many of the initiatives that were slated for the 2020/2021 financial year. However, as the world continues to find solutions to cope with COVID-19, the telecommunications sector is likewise searching for solutions that will allow for the continued provision of services to customers under economic constraints. Bearing this in mind, the Commission has taken measures to support the industry during these tough times. I wish to thank the hard-working Commissioners and staff for their dedication and commitment towards regulating the telecommunications sector. We have achieved much, but there is still much more to be done. I implore all of us to take on the challenges that lie ahead, as we enter a new millennium of technologies and services.

Mr. Sean Penn

Message from the Minister

Since the liberalization of the telecommunications industry fifteen years ago, there has been remarkable growth and development within the telecommunications sector. Today, we have a thriving telecommunications market with Cable and Wireless (Flow), and Digicel TCI as the two competitive play-ers. Their presence today is a testament to the government’s vision and commitment to a liberalized market and enactment of a telecommunications policy to establish a regulatory body to regulate the telecommunications industry within the Turks and Caicos Islands. To ensure that our citizens and residents benefit from the economic growth, lower prices, and improved quality of services, my government will continue to modernize the telecommunications laws so that the legislative frameworks are not only suitable for today, but are vehicles of change for the new and emergent technologies of tomorrow. Additionally, we will bring about a multi-utility sector of water, energy, sewage, and telecoms under a single authority, that will have oversight for the regulatory operations and the future development of utilities in the Turks and Caicos Islands.

We will continue our pursuit of a national fiber ring which will realize the build-out of a secure and robust communications infrastructure, for the improvement in the quality and reliability of services throughout the entire Turks and Caicos Islands. In reviewing the Commission’s annual financial report, I want to commend them for their exemplary performance in regulating a vibrant and dynamic telecoms industry, and for their prudence in their financial management. I wish to thank the Commissioners and staff for this year’s achievements and extend a special thanks to Mr. Pedro Ariza, for his leader-ship and direction as Chairman during this period. I acknowledge the many successes of the year and anticipate greater success in the future. As the world now embarks on the next generational network of 5G, the increased bandwidth promises to deliver new applications such as the internet of things (IoT) and artificial intelligence (AI), which will join with over the top services such as WhatsApp, Netflix, and Facebook to bring about innovative change in societies. My government, through the Commission, will continue their undertaking of further research on this next generation mobile network to determine its suitability to our context here in the Turks and Caicos Islands. In closing, I hereby congratulate Mr. Kenva Williams on his appointment as the Director-General and Mr. Sean Penn as Chairman of the Commission. I look forward to working with you both, as we continue to navigate this COVID-19 pandemic, and provide the necessary support to the service providers in their efforts to continue to deliver telecommunications services to the people in these islands, in unprecedented times. May God continue to bless you and these beautiful by nature Turks and Caicos Islands.

Hon. Goldray McMillin Ewing